This Privacy Policy explains how Pedal Pals handles personal data in connection with its bicycle repair workshop and website. It applies to service inquiries, bicycle intake, inspections, repairs, collection, and related communications.
We use personal data to respond to service inquiries, schedule appointments, receive bicycles for intake, carry out mechanical inspection, prepare and confirm the scope and quote, perform repair and adjustment work, complete quality checks, provide collection and service summaries, process payments, manage parts ordering and compatibility checks, maintain records, and communicate about service status or seasonal maintenance reminders where appropriate. We also use limited technical data to keep the website functioning and to improve basic site performance.
We may share personal data with service providers that help us operate the website, manage communications, process payments, maintain records, or support technical functions. Where a third party receives data on our behalf, it is expected to use the information only for the assigned task and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with a legal obligation, court order, regulatory request, or similar lawful process. We may also share information where disclosure is necessary to protect our rights, resolve disputes, or respond to a safety or fraud concern.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, and restriction or objection to certain processing. Where consent is used, it may be withdrawn for future processing based on that consent.
To protect privacy, we may ask for information needed to verify the requester and locate the relevant records. If a request is incomplete or cannot be fulfilled, we will explain the reason where permitted by law and may ask for clarification before taking further action.
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, and meet legal obligations. When data is no longer required, we delete it or anonymize it where appropriate, subject to any retention needed for dispute handling, tax, or compliance purposes.
When this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how personal data is handled, we will take reasonable steps to make the update visible through the website or other appropriate communication channels.
We may collect identification and contact details, service request information, bicycle intake and inspection details, appointment and quote records, payment-related records, and communications sent to us. We may also process technical data such as device, browser, and usage information when the website is used.
We receive data when a user makes a service inquiry, books an appointment, brings in a bicycle for intake, approves a scope or quote, or communicates with us by phone, email, contact form, or in person. We may also obtain data from browser cookies and similar technologies, and from records created during inspection, repair, quality check, and collection of the bicycle.
Cookies may be essential for page functions, preference-based for remembering settings, or analytical for understanding how the site is used. We do not rely on cookies to collect more information than is needed for operation, service administration, and basic site improvement.
We use browser cookies and similar tools for basic site operation, preference handling, and usage measurement. Most browsers allow users to block or delete cookies, and some devices provide additional controls for tracking technologies. If cookies are disabled, certain features of the website may not work as intended.
